Contact options
Email support
Email: support@getappfox.com Best for:- Non-urgent questions
- Detailed technical issues
- Feature requests
- Bug reports
In-app chat
Click the chat widget in the bottom right corner of the Product Bundles app for instant messaging support. Best for:- Quick questions
- Real-time troubleshooting
- Immediate assistance
Schedule a call
Book a free call with our team. Best for:- Onboarding and setup assistance
- Bundle strategy consultation
- Complex customization requests
- In-depth troubleshooting
What we can help with
Setup and installation
- Installing and configuring the app
- Adding app blocks to your theme
- Creating your first bundles
- Verifying everything works correctly
- Theme compatibility questions
Bundle strategy
- Choosing the right bundle types for your products
- Optimizing discount levels for profitability
- Identifying bundle opportunities in your catalog
- Industry-specific bundle recommendations
- Seasonal bundle planning
Customization
- Matching bundle widgets to your brand
- Custom CSS implementation
- Advanced styling questions
- Mobile optimization
- Widget placement recommendations
Troubleshooting
- Widget not showing issues
- Discount not applying problems
- Analytics questions
- Performance concerns
- Order tracking questions
Analytics and optimization
- Understanding analytics metrics
- Improving bundle conversion rates
- A/B testing strategies
- ROI calculation and goals
- Performance benchmarking
Before contacting support
To help us assist you faster, please:For technical issues
- Try troubleshooting steps: Check the troubleshooting guide first
- Collect information:
- Screenshot of the issue
- URL of affected page
- Steps to reproduce
- Browser and device details
- Describe the expected vs. actual behavior
For setup questions
- Check documentation: Review getting started and relevant guides
- Try the onboarding wizard: It walks through basic setup
- Specify your goal: Explain what you’re trying to achieve
For strategy questions
- Describe your store: Industry, product types, average order value
- Share your goal: What you want to achieve with bundles
- Mention constraints: Any specific limitations or requirements
Support hours
Email and chat: Monday-Friday, 9AM-6PM EST After hours: Email support@getappfox.com. We’ll respond first thing the next business day. Holidays: Support is closed on US federal holidays. Emergency issues will be addressed as quickly as possible.Resources
While waiting for support, explore these resources:Help documentation
Comprehensive guides for all app features
Getting started
Step-by-step setup instructions
FAQ
Answers to common questions
Troubleshooting
Solutions to common issues
Feature requests
Have an idea for improving Product Bundles? We’d love to hear it! Submit via:- Email: support@getappfox.com with subject “Feature Request”
- In-app chat
- During support calls
- Number of requests for the feature
- Impact on user experience
- Technical feasibility
- Alignment with product vision
Bug reports
Found a bug? Help us fix it quickly by providing:- Clear description: What’s happening vs. what should happen
- Steps to reproduce: How to trigger the bug
- Screenshots/video: Visual proof of the issue
- Environment details:
- Browser and version
- Device type
- Operating system
- Shopify theme
- Impact: How this affects your business
Community
Join other Product Bundles users:- Shopify Community: Discuss in Shopify forums
- App reviews: Share your experience on the App Store listing
AppFox products
Explore other apps by AppFox:- Order Editing: Allow customers to edit their orders
- Subscriptions: Manage recurring orders and subscriptions
Feedback
We continuously improve Product Bundles based on user feedback. Share your thoughts:- What’s working well?
- What could be better?
- What features would you like to see?
Emergency support
For urgent issues affecting your live store:- Email support@getappfox.com with “URGENT” in subject
- Describe the impact on your business
- Include contact information for immediate follow-up
Privacy and security
Your data is safe with us:- We never share your data with third parties
- All communications are encrypted
- We comply with Shopify’s privacy standards
- See our privacy policy at getappfox.com/privacy
Helpful links
- App Store listing: apps.shopify.com/trust-bundles
- Dashboard: admin.shopify.com/apps/trust-bundles
- AppFox website: getappfox.com/product-bundles
- Book a call: calendar.app.google/W24SGtLPk3K23VMK7