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Find answers to frequently asked questions about Product Bundles by Appfox.

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Getting started

After installing the app, you can either use the onboarding wizard or create a bundle manually:
  1. Click Create a bundle from the home page
  2. Select a bundle type
  3. Choose products and set a discount
  4. Save and activate
See the Getting started guide for detailed instructions.
No manual coding required. Simply add the app blocks in the theme editor:
  1. Go to Online Store → Themes → Customize
  2. Add the Product Bundles Widget block to product pages
  3. Optionally add the Cart Banner block to cart page
  4. Save
The app handles all the technical implementation.
Most merchants complete setup in 10-15 minutes:
  • Install: 2 minutes
  • Add app blocks: 3 minutes
  • Create first bundle: 5 minutes
  • Test and verify: 5 minutes
The onboarding wizard can guide you through in about 5 minutes.
Bundle discounts can work alongside other promotions, but typically only the best discount applies to a customer. Shopify’s discount system automatically applies whichever discount gives the customer the lowest price.

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Bundles and discounts

Bundle discounts apply automatically via Shopify Functions when customers add all required products to their cart. No discount codes needed. The discount appears as a line item in the cart and carries through to checkout.
You can offer:
  • Percentage discounts: e.g., 20% off
  • Fixed amount discounts: e.g., $15 off
  • Free items: BOGO 100% off
Discount type availability depends on bundle type selected.
Yes! Products can be included in as many bundles as you want. If a customer purchases products that qualify for multiple bundles, Shopify applies the best available discount.
No, discounts don’t stack. Shopify’s discount system applies only one discount per order (the one that gives the customer the best value). This prevents double-discounting.
Bundle discounts apply based on products added, not order total. However, you can create bundles with higher-priced products to effectively enforce a minimum.

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Storefront and customization

Yes! Customize colors, labels, button text, and add custom CSS:
  • Go to Settings for global styling
  • Edit individual bundles for per-bundle customization
  • Add custom CSS for complete control
See Customize appearance for details.
Yes, all bundle widgets are fully responsive and optimized for mobile devices. The app automatically adjusts layout for different screen sizes.
Bundles appear on product pages, not collection pages. However, you can promote bundles on your homepage or create a dedicated “Bundles” collection page using page builder apps.
Yes. Simply don’t include those products in any active bundle. Widgets only appear for products that are part of active bundles.
Product Bundles works with all Shopify 2.0 themes (using app blocks). For older themes, the app may have limited compatibility. Contact support if you have questions about your specific theme.

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Orders and fulfillment

Bundle orders are regular Shopify orders. Each product appears as a separate line item, plus a discount line item. Fulfill and manage them like any other order in Shopify admin.
Yes. Since bundle products are separate line items, you can process partial returns like any Shopify order. The discount amount may be prorated based on your return policy.
The bundle widget won’t appear (or will show as unavailable) if any required product is out of stock. Restock the product to reactivate the bundle.
Yes! Go to the Analytics page to see performance metrics for each bundle, including orders, revenue, conversion rate, and ROI.

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Technical questions

The app is designed for online store bundles. POS compatibility depends on your POS setup. Contact support for specific POS integration questions.
Bundle functionality works best with one-time purchase products. Subscription product compatibility depends on your subscription app. Test carefully before launching.
The app works with standard Shopify pricing. For wholesale or B2B pricing apps, contact support to confirm compatibility.
The app doesn’t expose a public API currently. All bundle management happens through the app interface. Contact support if you have specific integration needs.
If you uninstall:
  • Bundle widgets immediately stop appearing
  • Bundle discounts stop applying
  • Historical order data in Shopify remains intact
  • App data is retained for 30 days in case you reinstall
We recommend deactivating bundles first before uninstalling.

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Plans and pricing

Check the Shopify App Store listing for current trial and pricing information.
Plan limits vary. See the Shopify App Store listing for current plan features and limits.
Yes, you can cancel your subscription anytime through the Shopify admin. You’ll have access through the end of your current billing period.

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Performance and analytics

Track performance on the Analytics page:
  • Revenue generated from bundles
  • Number of orders with bundles
  • Conversion rates
  • Bundle ROI
Compare these metrics over time to optimize your strategy.
Bundle ROI is calculated as (Revenue Generated / Discounts Given) × 100. It shows how much revenue you earn per dollar of discount. Good bundles typically have ROI above 400%.
No. The app is optimized for performance and uses modern Shopify technology. Widgets load asynchronously and don’t block page rendering.

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Support

Multiple support options:
Yes! We offer free onboarding calls to help you:
  • Choose the right bundle types
  • Set up your first bundles
  • Optimize bundle strategy
  • Customize appearance
Book a call to get started.
Don’t see your question answered? Contact us at support@getappfox.com or check the troubleshooting guide.