> ## Documentation Index
> Fetch the complete documentation index at: https://bundles-docs.getappfox.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Support and contact
> Get help with Product Bundles by Appfox
Need help with Product Bundles? We're here to support you. Get assistance with setup, troubleshooting, strategy, and any questions you have.
## Contact options
### Email support
**Email**: [support@getappfox.com](mailto:support@getappfox.com)
Best for:
* Non-urgent questions
* Detailed technical issues
* Feature requests
* Bug reports
**Response time**: Within 24 hours (usually faster)
### In-app chat
Click the chat widget in the bottom right corner of the Product Bundles app for instant messaging support.
Best for:
* Quick questions
* Real-time troubleshooting
* Immediate assistance
**Availability**: During business hours (Monday-Friday, 9AM-6PM EST)
### Schedule a call
[Book a free call](https://calendar.app.google/W24SGtLPk3K23VMK7) with our team.
Best for:
* Onboarding and setup assistance
* Bundle strategy consultation
* Complex customization requests
* In-depth troubleshooting
**Duration**: 15-30 minutes
**Cost**: Free
## What we can help with
### Setup and installation
* Installing and configuring the app
* Adding app blocks to your theme
* Creating your first bundles
* Verifying everything works correctly
* Theme compatibility questions
### Bundle strategy
* Choosing the right bundle types for your products
* Optimizing discount levels for profitability
* Identifying bundle opportunities in your catalog
* Industry-specific bundle recommendations
* Seasonal bundle planning
### Customization
* Matching bundle widgets to your brand
* Custom CSS implementation
* Advanced styling questions
* Mobile optimization
* Widget placement recommendations
### Troubleshooting
* Widget not showing issues
* Discount not applying problems
* Analytics questions
* Performance concerns
* Order tracking questions
### Analytics and optimization
* Understanding analytics metrics
* Improving bundle conversion rates
* A/B testing strategies
* ROI calculation and goals
* Performance benchmarking
## Before contacting support
To help us assist you faster, please:
### For technical issues
1. **Try troubleshooting steps**: Check the [troubleshooting guide](/help/troubleshooting) first
2. **Collect information**:
* Screenshot of the issue
* URL of affected page
* Steps to reproduce
* Browser and device details
3. **Describe the expected vs. actual behavior**
### For setup questions
1. **Check documentation**: Review [getting started](/getting-started) and relevant guides
2. **Try the onboarding wizard**: It walks through basic setup
3. **Specify your goal**: Explain what you're trying to achieve
### For strategy questions
1. **Describe your store**: Industry, product types, average order value
2. **Share your goal**: What you want to achieve with bundles
3. **Mention constraints**: Any specific limitations or requirements
## Support hours
**Email and chat**: Monday-Friday, 9AM-6PM EST
**After hours**: Email [support@getappfox.com](mailto:support@getappfox.com). We'll respond first thing the next business day.
**Holidays**: Support is closed on US federal holidays. Emergency issues will be addressed as quickly as possible.
## Resources
While waiting for support, explore these resources:
Comprehensive guides for all app features
Step-by-step setup instructions
Answers to common questions
Solutions to common issues
## Feature requests
Have an idea for improving Product Bundles? We'd love to hear it!
**Submit via**:
* Email: [support@getappfox.com](mailto:support@getappfox.com) with subject "Feature Request"
* In-app chat
* During support calls
We review all feature requests and prioritize based on:
* Number of requests for the feature
* Impact on user experience
* Technical feasibility
* Alignment with product vision
## Bug reports
Found a bug? Help us fix it quickly by providing:
1. **Clear description**: What's happening vs. what should happen
2. **Steps to reproduce**: How to trigger the bug
3. **Screenshots/video**: Visual proof of the issue
4. **Environment details**:
* Browser and version
* Device type
* Operating system
* Shopify theme
5. **Impact**: How this affects your business
**Report bugs to**: [support@getappfox.com](mailto:support@getappfox.com) with subject "Bug Report"
## Community
Join other Product Bundles users:
* **Shopify Community**: Discuss in Shopify forums
* **App reviews**: Share your experience on the [App Store listing](https://apps.shopify.com/trust-bundles)
## AppFox products
Explore other apps by AppFox:
* **Order Editing**: Allow customers to edit their orders
* **Subscriptions**: Manage recurring orders and subscriptions
Visit [getappfox.com](https://getappfox.com) to learn more.
## Feedback
We continuously improve Product Bundles based on user feedback. Share your thoughts:
* What's working well?
* What could be better?
* What features would you like to see?
**Send feedback to**: [support@getappfox.com](mailto:support@getappfox.com)
## Emergency support
For urgent issues affecting your live store:
1. Email [support@getappfox.com](mailto:support@getappfox.com) with "URGENT" in subject
2. Describe the impact on your business
3. Include contact information for immediate follow-up
We prioritize urgent issues and respond within 4 hours during business hours.
## Privacy and security
Your data is safe with us:
* We never share your data with third parties
* All communications are encrypted
* We comply with Shopify's privacy standards
* See our privacy policy at [getappfox.com/privacy](https://getappfox.com/privacy)
## Helpful links
* **App Store listing**: [apps.shopify.com/trust-bundles](https://apps.shopify.com/trust-bundles)
* **Dashboard**: [admin.shopify.com/apps/trust-bundles](https://admin.shopify.com/apps/trust-bundles)
* **AppFox website**: [getappfox.com/product-bundles](https://getappfox.com/product-bundles)
* **Book a call**: [calendar.app.google/W24SGtLPk3K23VMK7](https://calendar.app.google/W24SGtLPk3K23VMK7)
The fastest way to get help is often booking a call. We can walk through your issue together and solve it in real-time.